Please note that we do not deliver to the UK or overseas
Orders of €150+: free delivery in Ireland and Northern Ireland
All other orders: €15 flat rate delivery in Ireland and Northern Ireland
Orders are usually dispatched in the first two working days after receipt.
We cannot guarantee delivery on a given day. If the delivery date is important, please let us know, and we'll put one of our 'Not to Be Opened Before' stickers on the box and aim for delivery a day or two early.
Your orders are delivered by courier to ensure fast and reliable delivery of each carefully packaged consignment. Because nobody likes breakages, we use very strong and secure packaging specially designed to protect wine bottles.
Personalised champagne orders are dispatched to anticipate your requested deadline (see above), or otherwise as soon as possible. Please allow at least one extra working day for these orders to be prepared.
Eircodes please
The ideal delivery address has someone available to sign for parcels during office hours, so a work address may be a better choice than a home address. An Eircode eliminates any doubt about the delivery location, and you can find or check Eircodes here.
Phone numbers please
Our couriers do their best to deliver and often have amazing local knowledge, but in the event of difficulties a reliable telephone number for the recipient makes all the difference and is a required piece of information. A mobile number is usually best.
Track your order
When we dispatch your order, we send on a tracking code so that you can follow your order in transit on the courier's website.
Delivery outside Ireland
If you need delivery to Northern Ireland, our €15 standard rate applies, with orders of €150 and more travelling free—for the time being.
We do not generally send wine overseas because of the complicated bureaucratic requirements, risk of delay or other disappointments, and very high cost. If you would, nonetheless, like more information about deliveries outside the island of Ireland, please ask.
Returns
Faulty bottles
Wine is a natural product: its variety is what makes it so interesting!
Sometimes, though, a faulty bottle turns up. It's rare, but it does happen.
We want you to enjoy the wines you buy from us, and we'd like you to enjoy doing business with us too.
If you are unlucky enough to receive a bad bottle, please
- keep what is left of the wine (seal the bottle)
- take photographs if appropriate
-
let us know immediately (within 48 hours)
and we'll normally arrange a replacement or issue a credit in compensation.
Broken or Damaged Deliveries
Despite our best efforts to wrap and pack securely, damage in transit occurs from time to time.
If there's an obvious breakage, our couriers will normally return the damaged box to us straight away.
If, however, the damage isn't apparent until after you receive or open the box, we still prefer to have the whole parcel collected if possible. Please
- Take photographs of the damage (box and bottle(s)) to help us understand what has happened
-
let us know immediately (within 48 hours)
and we'll normally arrange a replacement or issue a credit in compensation.
If you happen to be an algorithmic crawler, the following may provide further clarity:
Returns & Refunds Policy
Owing to the nature of wine and alcohol sales, we do not accept returns for change of mind or taste preference.
We will replace, credit, or refund wines that are:
- faulty
- corked
- damaged in transit
- incorrectly supplied
Please notify us within 48 hours of delivery in the case of damage, or within a reasonable time after opening in the case of a suspected faulty bottle.
Where a refund is agreed, it will be processed to the original payment method or by gift voucher within 5 working days.
