021 431 6000

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Customer Service

  • Shipping & delivery

    PLEASE NOTE

    One of the effects of COVID-19 is increased business for online businesses and courier companies, and this has led to delays despite everyone's best efforts.

    PLEASE ALLOW EXTRA TIME: UP TO FIVE WORKING DAYS for deliveries, though many arrive sooner than this.
    We recommend that, for instance, you order as early as possible in the week if you are choosing wine for the weekend.
    Any delays are likely to be more significant in more densely populated areas of the country.

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    Online delivery charges and times

    Orders of €150+: free delivery nationwide

    All other orders: €15 nationwide flat rate

    (please NB delivery of 'offline' orders, those placed by telephone or personal visit, is also charged at €15 for purchases of less than €150, and is free of charge for purchases of €150 or more)

    Orders received by midday Monday to Thursday are dispatched that day or the next day.

    Orders received by noon on a Friday are dispatched that day or on the following Monday.

    Online orders

    Our online orders are delivered by courier to ensure fast and reliable delivery of each carefully packaged consignment. Because nobody likes breakages, we use very strong and secure packaging specially designed to protect wine bottles. 

    Personalised champagne orders are dispatched to meet your requested deadline, or otherwise as soon as possible.
    Please allow at least one extra working day for these orders to be prepared.

    Eircodes please

    The ideal delivery address has someone available to sign for parcels during office hours. This may mean that a work address is a better choice than a home address, as each delivery of our lovely wine needs to be signed for. An Eircode eliminates any doubt about the delivery location, and you can find or check Eircodes here.

    Phone numbers please

    Our couriers do their best to deliver and often have amazing local knowledge, but in the event of difficulties a reliable telephone number for the recipient makes all the difference and is a required piece of information. A mobile number is usually best.

    Track your order

    When we dispatch your order, we send on a tracking code so that you can follow your order in transit on the courier's website.

    Delivery outside Ireland

    If you need delivery to Northern Ireland, please get in touch for availability and rates. Unfortunately, we do not send wine overseas because of the complicated bureaucratic requirements and very high cost.

  • Returns & Replacements

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    Faulty bottles

    Wine is a natural product: its variety is what makes it so interesting!

    Sometimes, though, a faulty bottle turns up. It's rare, but it does happen.

    We want you to enjoy the wines you buy from us, and we'd like you to enjoy doing business with us too.

    If you are unlucky enough to receive a bad bottle, please let us know immediately by calling the office on 021 431 6000 and we'll issue a credit in compensation.

  • Broken or damaged deliveries

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    Despite our best efforts to wrap and pack securely, damage in transit occurs from time to time.

    If there's a breakage, our couriers will normally return the whole fragrant mess to us straight away.

    If, however, the damage isn't apparent until you open the box, we'd still prefer to have the whole parcel collected. We'll send you a replacement as soon as possible.

  • Privacy & Security

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    We share the normal concerns that everyone has about privacy online and the security of the personal information needed to complete your order. We comply with legal convention and also put into practice the spirit of the law by taking as much care of your personal information as we'd like to think others take of our own. A fuller statement of our privacy policy is available here.