021 431 6000

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Customer Service

  • Shipping & delivery

    Online orders

    Our online orders are delivered by DPD to ensure fast and reliable delivery of each carefully packaged consignment. Because nobody likes breakages, we use very strong and secure packaging specially designed to protect wine bottles. 

    Personalised champagne orders are dispatched to meet your requested deadline, or otherwise as soon as possible.
    Please allow at least one working day for these orders to be prepared.


    PLEASE NOTE

    One of the effects of COVID-19 is increased business for courier companies, and this has led to some delays despite everyone's best efforts.

    PLEASE ALLOW EXTRA TIME for deliveries.
    In many cases there is still next-working-day delivery, but we recommend that, for instance, you order as early as possible in the week if you are choosing wine for the weekend.
    Any delays are likely to be more significant in more densely populated areas of the country.


    Orders received by midday Monday to Thursday are normally dispatched that day for delivery on the following day (there are one or two very remote places, chiefly in West Cork and Kerry, where deliveries may be less frequent. Call us if you're in any doubt).

    Orders received by noon on a Friday will be collected that day and usually delivered on the following Monday.

    Eircodes please

    The ideal delivery address has someone available to sign for parcels during office hours. This may mean that a work address is a better choice than a home address, as each delivery of our lovely wine needs to be signed for. An Eircode eliminates any doubt about the delivery location, and you can find or check Eircodes here.

    Phone numbers please

    Our couriers do their best to deliver and often have amazing local knowledge, but in the event of difficulties a reliable telephone number for the recipient makes all the difference and is a required piece of information. A mobile number is usually best.

    Track your order

    When we dispatch your order, we send on a tracking code so that you can follow your order in transit on the DPD website.

    Usually, though, this is hardly necessary, because DPD's very effective live tracking system takes over to keep you up to date by SMS message. The service includes a one hour delivery window, which means it's easy to be ready for your parcel's arrival, and other options are available if for any reason you won't be at the delivery address you submitted.

    Online delivery charges

    (please NB delivery of 'offline' orders, those placed by telephone or personal visit, is also charged at €10 for purchases of less than €100, and is free of charge for purchases of €100 or more)

    • Orders of €100+: free delivery nationwide
    • All other orders: €10 nationwide flat rate 

    Delivery outside Ireland

    If you need delivery to Northern Ireland, please get in touch for availability and rates. Unfortunately, we do not send wine overseas because of the complicated bureaucratic requirements and very high cost.

  • Returns & Replacements

    Faulty bottles

    Wine is a natural product: its variety is what makes it so interesting!

    Sometimes, though, a faulty bottle turns up. It's rare, but it does happen.

    We want you to enjoy the wines you buy from us, and we'd like you to enjoy doing business with us too.

    If you are unlucky enough to receive a bad bottle, please let us know immediately by calling the office on 021 431 6000 and we'll issue a credit in compensation.

  • Broken or damaged deliveries

    Despite our best efforts to wrap and pack securely, damage in transit occurs from time to time.

    If there's a breakage, our couriers will normally return the whole fragrant mess to us straight away.

    If, however, the damage isn't apparent until you open the box, we'd still prefer to have the whole parcel collected. We'll send you a replacement as soon as possible.

  • Privacy & Security

    We share the normal concerns that everyone has about privacy online and the security of the personal information needed to complete your order. We comply with legal convention and also put into practice the spirit of the law by taking as much care of your personal information as we'd like to think others take of our own. A fuller statement of our privacy policy is available here.